FAQ
How do i know what area each map app covers?
The area defined within each app can be seen as an image within the app specific page accessed from the JOMO Maps link above. Each app also contains the whole of the UK at 1:1,000K scale.
I really like your products, how can I easily let others know how good they are?
There are a number of ways to spread the news of our products. Our preferred method is to leave a positive review comment on the App Store for the purchased app that you like. Another simple way is to start following JOMO Maps on social media (Facebook and Twitter). You can also use the “tell my friends” user interface accessible via the info button on the bottom right of the map view. The "share my location” functionality on the bottom left allows you to send a message via SMS/iMessage, e-mail, Facebook or Twitter.
How can I request new features?
You can describe the feature request in a review comment on the App Store, by posting a message to us on social media (JOMO Maps on Facebook or Twitter) or by the contact us link from our web site.
Do you have a roadmap identifying what functionality you intend to implement and when?
We plan to continue to implement new functionality to improve our product range.
Will you be releasing an Android or Windows mobile version?
We continuously review development opportunities. Consideration to develop and release implementations for other platforms will be given when the right opportunities arise.
Can I follow JOMO Maps on social media?
I’ve purchased one of your apps from the App Store but it won’t download.
All of our mapping apps contain very detailed mapping (right the way down to 1:10K scale maps) and are consequently quite large in size. The apps can therefore take some time to download depending on your WiFi speed. All the apps are hosted on Apple’s servers, so rest assured the app will eventually download provided you keep your iOS device connected to a WiFi network for long enough (and there is enough space on your device).
Sometimes powering off/on or hard resetting (simultaneous hold of the home button and the power button for 10 seconds) can fix app download failures.
Sometimes powering off/on or hard resetting (simultaneous hold of the home button and the power button for 10 seconds) can fix app download failures.
GB Maps Offline doesn’t zoom beyond a 1:250K scale map (in offline mode).
GB Maps Offline is similar in detail to a typical road atlas and contains major roads including A and B type roads. We have a version of GB Maps Offline in development that when released will allow more detailed localised tiles to be obtained via “in app purchasing”. If you would like more detail for a particular area (down to 1:10K scale) please consider purchase of one of our more localised apps.
How do I use the app?
The usage of the app should be intuitive. The user interface buttons appear and disappear using a single tap on the map view. The map view manipulation (pan, zoom, pitch) is the same as for Apple's Map app. There is an in app user guide accessible from the info button on the bottom right.
A road is missing from the map, is wrongly routed or a non existent road is drawn on the map.
This is beyond our control. If the data error relates to one of the online maps then this needs to be drawn to the attention of Apple. If the data error relates to offline map then this needs to be brought to the attention of Ordnance Survey.
Footpaths or bridleways that I know exist aren’t drawn on the map. What am I doing wrong?
We use the OpenStreetMap data for our footpath/bridleway data which allows us to offer our apps at such a competitive price (this is described in the apps description). The OpenStreetMap data is the result of work by voluntary contributors and although the coverage is extensive there are omissions.
Some of the locations in the places search are slightly inaccurate. Why is this?
Whilst the search results for Hills, Post Codes and Roads are accurate, there is a slight error in accuracy for the Places search results. The places search error magnitude is quantified in the app descriptions on the App Store. The accuracy error is inherent in the data supplied by Ordnance Survey. In 2015 OS released new OS OpenData products that we anticipate will allow us, in future app releases, to improve the accuracy of the Places search.